Last updated: 19 September 2026
This policy covers when refunds are and are not issued, and how a payment correction reaches you. All payments on MilesToEarn are prepaid through Razorpay, and all prices are GST-inclusive.
Once a registration payment is confirmed, it is final. We do not offer cancellations or refunds for a change of mind, a missed challenge window, travel or injury, or any other reason once you have completed checkout. Your fee reserves your entry and the medal and certificate minted against it from the moment payment clears, so there is no window in which a completed registration can be cancelled for money back.
Where a promotional code reduced your price, any refund we do make is limited to the amount you actually paid. A registration made free by a code involves no payment and so carries no refund.
The one exception is a payment that did not go through correctly: if money left your account but your registration did not confirm - a failed payment, or a duplicate charge from paying twice - the amount is reversed automatically by Razorpay to the original payment instrument, typically within 7 working days. This is a correction of a payment error, not a refund of a valid registration, and you do not need to raise a request for it. If a reversal has not appeared after that, write to us with the payment reference and we will chase it with Razorpay.
Not finishing a challenge is not grounds for a refund. The registration fee covers your entry to the challenge and your entitlement to the medal and certificate on completion — it is not contingent on finishing. If life gets in the way, your entry simply lapses when the challenge window closes.
A registration rejected for fraudulent activity proof, or closed for breach of our Terms & Conditions, is not refunded. A genuine proof that needs another attempt (for example, a screenshot missing the date) does not cost you anything - you can resubmit within the challenge window.
If your medal arrives damaged or defective, report it within 7 days of delivery to support@milestoearn.in with photos of the medal and its packaging. Once we confirm the damage, we ship a free replacement - no return of the damaged medal is needed unless we ask for it. The same applies to a t-shirt that arrives damaged or in the wrong size to what you ordered. This is a replacement remedy, not a refund - we do not offer a cash-back option for a damaged item.
Email support@milestoearn.in from your registered email address, quoting your order number (it looks like MTE-2027-000123 and is on your GST invoice and in your dashboard), and a description of the issue. We respond within 24 hours.
A failed or duplicate payment reversal is issued through Razorpay to the original payment instrument - the same UPI account, card, or bank account you paid with. Razorpay typically completes the credit within 7 working days of our confirming it; your bank may take a little longer to reflect it. We do not issue payment corrections in cash or to a different instrument.
