Last updated: 26 August 2026
This policy covers cancelling a challenge registration, when refunds are and are not issued, and how a refund reaches you. All payments on MilesToEarn are prepaid through Razorpay, and all prices are GST-inclusive.
You can cancel a registration for a full refund within 48 hours of completing it, provided both of the following are true:
Once activity proof has been submitted, the entry has been used and the registration can no longer be cancelled. Outside the cancellation window, refunds are at our discretion and are normally not issued.
No refund is possible once a medal has been dispatched. A medal is minted against your completed challenge and cannot be restocked or resold, so dispatch is the point of no return. Damaged or defective medals are covered by the replacement section below - that is a replacement remedy, not a refund.
If money left your account but your registration did not confirm - a failed payment, or a duplicate charge from paying twice - the amount is reversed automatically by Razorpay to the original payment instrument, typically within 7 working days. You do not need to raise a request for these, but if a reversal has not appeared after that, write to us with the payment reference and we will chase it with Razorpay.
Not finishing a challenge is not grounds for a refund. The registration fee covers your entry to the challenge and your entitlement to the medal and certificate on completion — it is not contingent on finishing. If life gets in the way, your entry simply lapses when the challenge window closes.
A registration rejected for fraudulent activity proof, or closed for breach of our Terms & Conditions, is not refunded. A genuine proof that needs another attempt (for example, a screenshot missing the date) does not cost you anything - you can resubmit within the challenge window.
If your medal arrives damaged or defective, report it within 7 days of delivery to support@milestoearn.in with photos of the medal and its packaging. Once we confirm the damage, we ship a free replacement - no return of the damaged medal is needed unless we ask for it. The same applies to a t-shirt that arrives damaged or in the wrong size to what you ordered.
Email support@milestoearn.in from your registered email address, quoting your order number (it looks like MTE-2027-000123 and is on your GST invoice and in your dashboard), the challenge name, and the reason. We respond within 24 hours and decide eligible requests within 3 working days.
Approved refunds are issued through Razorpay to the original payment instrument - the same UPI account, card, or bank account you paid with. Razorpay typically completes the credit within 7 working days of our approval; your bank may take a little longer to reflect it. We do not issue refunds in cash or to a different instrument.
